| VERSION MATRIX |
| General Features |
| Store management |
| Provides complete web site solution, including shopping cart, content management, customer management etc... |
| Designed For Max Capacity |
| Host Types Supported |
| Up to 5,000 Content/HTML (topic) pages |
| Dynamic data driven pages |
| Installation Locales Supported |
| Database Schema Included |
| Databases Supported |
| Product Categorization Features |
| Up to 2000 Categories, Departments or Manufacturers |
| Categories and Departments can also be fully nested to any level desired (e.g. sub-categories, sub-departments) |
Supports cross-matrix of products by category and department. E.g. a product can be
mapped to the shoe category, in the
women's department |
| Products can be mapped to more than one category or department |
| Paged browsing for categories and sections: Keeps page size small, and optimizes user experience. |
| Category, Department, and Manufacturer "names" can be renamed (e.g. "Brochures", "Products", "Car Parts", whatever you need that is appropriate for your unique store site products). |
| Disable buy buttons for specific products |
| Supports Wholesale Only Sites (Prices not shown to general site customers) |
| PayPal Features |
| PayPal Website Payments Pro |
| PayPal Express Checkout |
| PayPal (standard) |
| Shipping Features |
| Calculate Shipping By Order Total |
| Calculate Shipping By Order Weight |
Calculate Shipping By Order Weight &
Zip code Zone |
Calculate Shipping By Order Total &
Zip code Zone |
Calculate Shipping By Fixed Item
Shipping Costs (e.g. Shipping Cost By Product) |
| Calculate Shipping By Fixed Percent of Order Total |
| Specify All Orders As Free Shipping |
| Real Time Shipping Rates |
| FedEx |
| UPS |
| DHL |
| DHL International |
| USPS |
| Australia Post |
| Canada Post |
| Admin defined fixed shipping methods (e.g. Ground, Next Day, 2nd Day, Priority, etc) |
| Real Time Shipping carriers can vary based on Domestic or International shipping address |
| Filter Real Time Shipping Rates You Want To Allow |
| Add Shipping & Handling Extra Fee To Orders |
| Shipping Methods Verified Against User Addresses During Checkout (this avoids the ground shipping to Hawaii situations!) |
| Shipping Tracking #'s e-mailed to Customers |
| Support for Download Products |
| Support for "No Shipping Required" Products (e.g. services) |
| Allow "Free shipping over $X" for site |
| Batch Shipping Order Printing/Tracking Integration with UPS WorldShip and FedEx Shipping Mgr. |
| Multiple ship-to addresses per order (a customer on one order can ship some items to address A, and other items to address B) |
| Mark Customer Levels/Profiles as free shipping (or tax exempt) |
| ShipWire Interface Supported |
| Bulk Product Import Features |
| From CSV File |
| From Excel File |
| Web Services Automation Interface (WSI). Allows automated import, export, data updates and synchronization. |
| Gift Registry Features |
| Gift Registry Supported |
| Gift Registry Can Be Anonymous (gift registry owner name and address is hidden) |
| Gift Card Support (E-mail and Physical Gift Cards supported) |
| Wish List Features |
| Customer Add To Wish List Supported (Persists over Customer Visits also) |
| MaxMind Integration |
| Integration of invaluable industry leading MaxMind fraud prevention/scoring technologies. Requires separate service agreement with MaxMind.com. |
| buySAFE Integration (now in BETA) |
| Integration with buySAFE buyer protection service |
| Multi-Lingual Features |
| (Multi-Lingual) Store site can support dynamic run-time language switching. Customer can select store language at run-time. Store administrator controls allowed languages. |
| (Multi-Currency). Customer can select store currency to view at run-time. Allowed currencies are under control of store administrator. Support for various leading exchange rate feed suppliers will be supported (via XmlPackages). Sign-up for some exchange rate feeds is optional, through 3rd parties, and they may have fees associated with them (e.g. xe.com, etc). |
| Store developer/admin has full control over all store site strings used (e.g. prompt used for SKU, Product, Color, Size, shopping cart, etc). Every string used in the storefront can be edited. |
| Search Engine Features |
| EVERY product, category, and department page can have their own custom search engine meta tags (title, keywords, description, no script blocks, etc)... |
| Search engines to fully crawl URL’s. |
| Static Product & Category Pages: Designed to allow search engines to fully crawl and index EVERY product & category page in your store. This can have a dramatic increase in site traffic from search engines. |
| Google Xml Site Maps Supported: a direct Google search engine submission method sanctioned by Google |
| Yahoo! Xml Site Maps Supported: a direct Yahoo! search engine submission method sanctioned by Yahoo! |
| Fully dynamic page titles, and search engine meta-tags |
| Google Analytics (Urchin) Site Metrics & E-Commerce Tracking Compatible |
| Product Capabilities & Features |
| Support for 3 images sizes: icon, medium, large |
| Auto/On the fly Image Resizing |
| Supports multiple images per product (icon, medium, and large) |
| Support for swatch color image changing |
| Automatic image watermarking for protection |
| Image Galleries Supported |
| "Zoomify" Images Supported (requires separate service from Zoomify.com) |
| Donation Products (e.g. Customer Enters Price) |
| Restrict product quantities to preset values (e.g. 5, 10, 15, 20, 25, ...) |
| Enforce product minimum order quantities (i.e. must order at least 10, etc). |
| Recurring products can have varying intervals (days, weeks, months, years) |
| Subscription based products & content access |
| Downloadable products supported, with automatic e-mail to customer with download instructions |
| Text options on products (e.g. require initials for monogrammed products, require text name for product customization, etc) |
| Support for sizes & colors. All color/size site "prompts" can be customized in admin site, so you could rename those two options to have completely different meaning. |
| Two Attributes Per Product (e.g. Size/Color) |
| Inventory/Stock By Attribute (e.g. Size/Color) |
| Price can vary by size/color option chosen |
| Prices can vary by customer or customer level (group) |
| Handles multi-store pricing on one database |
| Connect multiple web sites to one database. |
| Price can vary by attribute |
| Sort products in any order desired |
| Fully dynamic site map (optimized for search engines) |
| Second tree-form dynamic site map (optimized for users) |
| Support for simple products (e.g. a book) or products with variants |
| Setup variants within each product |
| Each variant can have a different price |
| Each variant can have different attributes (e.g. size, color, etc) |
| Each variant can require a text option input (e.g. monogram) |
| Each variant can have a separate SKU modifier, and price, description, etc |
| Tell store to locate product pictures by ID (icon, medium, large) |
| Tell store to locate product pictures by SKU (icon, medium, large) |
| Tell store to use Image Filename Override for pictures (icon, medium, large), Allows you to link to corporate image server or pre-existing images already available |
| Support for sale prices |
| Vary product prices for each customer level (e.g. wholesale/retail) |
| Phone Order Entry Module |
| Product Descriptions can include HTML formatting: We know that having complete control over each product description is important, and no two products are alike. You can use the administration site to enter product descriptions, or even link to fully custom external product description HTML files. Additionally, each product can have an inline or pop-up "specifications" window, providing more detail to the customer, without distracting them from making a purchase |
| Disable buy buttons by product |
| Set Site to Wholesale Only (Prices not shown to general site customers) |
| Inventory Features |
| Inventory Tracking |
| Limit orders to quantity on hand inventory, or allow customers to place orders for items out of stock (admin configurable) |
| Inventory can go "negative" |
| Manage Inventory by variant or attribute (e.g. size, color, etc) |
| Show inventory on hand status on product page to customer (optional) |
| Coupon Features |
| Order Based Coupons (apply to entire order) |
| Product Specific Coupons (apply to only specified product) |
| Coupon discounts by amount or percent |
| Coupons can offer free shipping |
| Coupons have expiration date |
| Coupons can be marked as use once per customer, use once by only one customer, use N times, etc. |
| Coupons requires minimum order amount before they are valid (e.g. save $10 if you order $100 or more, etc) |
| Coupons can be excluded from sale products |
| Customer specific coupons |
| Skinning & Page Layout Customization |
| 2 mockup Included (chose 1 out of 2 mockup) |
| Use custom receipt formats & templates |
| Use custom "your order has shipped" e-mail formats and templates |
| Automatic e-mail notification to customer with receipt |
| Predefined Receipt Formats |
| Receipt Formats Supported |
| Automatic e-mail notification to store admin of new order received |
| Notification to Cell Phone of new order received (Optional) |
| Customer Accounts |
| Customer can view Order History |
| Customer has address book |
| Multiple billing/shipping addresses per customer (similar to Amazon.com style checkout) |
| Skip account creation on checkout (Anonymous/Quick Checkout) |
| "One Page" Checkout |
| Payment Methods Supported (types of payment) |
| Credit Cards: Accept Credit Cards in Real Time: Cards can be processed & verified in real-time, or you can delay processing until a later time |
| Check By Mail |
| e-Checks (Authorize.net and Itransact gateways) |
| C.O.D. |
| Purchase Order |
| PayPal |
| PayPal Express Checkout (see below for PayPal website Payments PRO) |
| Request For Quote |
| MicroPay (this is also referred to as a Purse). Customer can put money in an account, and then purchase against it, or add to their balance |
|
Support for Verified By Visa/MasterCard Secure initiatives. Now, you can have the same fraud protection available to all retail stores. Eliminate your fraud liability. Guaranteed Payments. Reduce chargebacks by up to 70%. These authentication initiatives make Internet commerce safe and secure, for both buyers and sellers. Integrates directly with your Authorize.net, Verisign, Paymentech, or CyberSource payment gateways. Integration is seamless into the storefront for merchants, and easy to use for consumers. Click here for more information. Requires separate service from Cardinal Commerce. |
| Payment Gateways Supported (see bottom for Verified By Visa/3D Secure Notes) |
| MANUAL Gateway (just collects order & payment information for offline processing) |
| Bank Of America (via Cybersource) |
| Central Payments |
| Cardia Services (Norway) |
| Chase Paymentech Salem and Orbital (Certified) |
| CyberSource |
| ECX QuickCommerce |
| EFSNet |
| eProcesssingNetwork |
| eWay (Australia) |
| eSELECT Plus (US, Moneris) |
| eSELECT Plus (Canada, Moneris) |
| Google Checkout |
| HSBC |
| iDeposit |
| Innovative Merchant Services (QuickBooks QBMS) |
| JetPay |
| Linkpoint Select API |
| Merchant Anywhere |
| Moneris eSELECT Plus (US) |
| Moneris eSELECT Plus (Canada) |
| MyECheck (added in ML v7.0.2.5) |
| NetBilling |
| OGONE Gateway |
| Orbital.NET |
| Paymentech Salem and Orbital Certified (Now Chase Paymentech) |
| PayFuse |
| PayJunction |
| PayPal Website Payments Pro |
| PayPal Express Checkout |
| PayPal |
| Pinnacle Payments |
| PlugNPay |
| ProtX (U.K. Stores Only) |
| QuickBooks Merchant Services (Innovative) |
| QuickBooks Batch Mode, Non Real Time (Requires T-HUB Add-On from Marketplace) |
| QuickCommerce |
| SecureNet |
| S-InternetKasse (German Gateway), supported via our reseller in Germany |
| Transaction Central (i.e. Merchant Anywhere) Gateway Supported |
| USA ePay (certified) |
| Verisign Payflo PRO (Now PayPal Payflow PRO) |
| Worldpay Junior |
| YourPay Gateway (This gateway is the same as Linkpoint and can be difficult to install, as they use very outdated COM interface technology!) |
IF YOU NEED A MERCHANT ACCOUNTWe have vast experince with authorize.net merchant account.
No sign-up fees. Competitive transaction rates. For more information, http://authorize.net/ |
| Transaction Features |
| Integrates with your own merchant account (click here for information on obtaining a merchant account if you do not have one) |
| Store can be set to authorize only, or auth-capture credit card mode. You can then capture payment at shipment if desired |
| Void & Refund supported |
| Partial Refund and Add-Hoc Charges Supported |
| Mark Transactions As Fraud |
| Ban Fraud Users from Site |
| Support for recurring orders/payments (auto-ship products) |
| Address Verification codes reported to administrator with order |
| Credit card numbers never displayed on site, but remembered for user in an encrypted state shown as ****1111 on site). Storage can be disabled by both store admin and customers if the choose. |
| Disable storing of credit cards if desired (we recommend that you don't store credit cards on your site...it is almost never needed anymore) |
| Don't require account signup on checkout (e.g. skip registration on checkout or anon checkout) |
| Hide all references to "shipping" (e.g. useful for software, or download sites) |
| Force billing address to be the same as shipping address |
| Set a minimum order total threshold for proceed to checkout (e.g. must purchase over $100) |
| Additional Features |
| Customer Subscriptions for protected content |
| Mini-Cart display, so add to cart action leaves user on same page, and updates mini-cart display in left or right/top column of page |
| General Site Disclaimer Message (Agree Before Entering) supported |
| Can set minimum order product quantities before allowing checkout |
| Order options supported (e.g. gift wrapping, ship in unmarked box, etc). Additionally, each order option can have a price associated with it. User can optionally select order options during checkout. |
| Order & Customer & Product Export to CSC/EXCEL/XML |
| Customer e-mail lists to CSV/XML (i.e. produce list of all registered customer e-mails for your mailing manager) |
| Product & Site Photo Galleries: Create photo galleries of products, activities or other important corporate or store fun events. Showing prospective customers more than just a "store facade" is VITAL in creating brand loyalty |
| Recent Products Page |
| Best-Seller Products Page |
| Shopping cart can persist over visits |
Catalog Only Sites (e.g. turn buy buttons off)
Support for Informational Catalog Only Sites: A simple configuration setting removes all "buy" buttons from the site, in effect turning your site into an informational site, still complete with categories, subcategories, sections, product info, product photos, etc |
| Store News Items Supported (editable via Admin Site): Add real-time news announcements, and items to the site. Inform customers about important new items, or promotions |
| Order notes can be entered by customer with special instructions |
| Each cart item can also have notes entered by the customer |
| Shopping "cart" can be renamed (e.g. Shopping Bag) |
| Can require customer to agree to Terms and Conditions block (user defined) before proceeding with payment |
| External Product HTML description files supported (e.g. product descriptions can be stored in external HTML files) |
| External Product Specifications/Details Supported (e.g. product "specs" can be stored in external PDF or HTML file, and linked into product page) |
| Hide products, categories departments (publish or un-publish capability) |
| Integrated Product Search |
| Advanced Product Search Page (by category, section, manufacturer, price range, SKU, etc) |
| Export Order only to QuickBooks |
| Quantity discounts on products (tiered Pricing) |
| E-Mail Product To A Friend: Product pages can be e-mailed to friends by site visitors |
| Tax Features |
| Apply Tax by State |
| Apply Tax by Zip Code |
| Apply Tax by Country |
| Tax can be applied to shipping costs |
| Individual Products can be marked Taxable or tax-exempt |
| Customer Levels can be tax-exempt (e.g. wholesale) |
| Tax Classes Supported By Product (e.g. Goods, Services, Alcohol, etc) |
| Product/Pricing Feed & Comparison Shopping Support Features |
| GoogleBase Feed (formerly called Froogle) Supported -w- automatic generation and FTP upload to your Froogle account |
| Add other product feeds (e.g. ShopZilla, shopper.com, etc) |
| Upsell Product Features |
| Related Products: Entice additional sales by listing related products/accessories on each product page |
| Show Upsell Products Directly On Cart Page |
| Product prices can be set to "Call for Price" |
| Product prices can be hidden until product added to cart |
| Products can require that other products are added to the cart (e.g. Product X requires Product Y) |
| Affiliate Tracking Features |
| Affiliate sign-up/account pages provided in store and admin site |
| Customers can be tracked to affiliates |
| Orders can be tracked to affiliates |
| Commission can vary by affiliate product ordered category or manually pre-overwritten |
| Products visible on the site can be filtered by affiliate source id |
| Real-Time skin changing based on URL/invocation/affiliate id |
| Affiliate Commission Calculations & Reports |
| Automated Affiliated Payments |
| Customer Level/Group/Referrer Feature |
| Customer levels supported, which you can define (e.g. wholesale, retail, or gold, silver, platinum, etc...) |
| Customer levels can have special product pricing, can offer percent discounts, free shipping, tax exception, etc. |
| Customer levels can have special product pricing, can offer percent discounts, free shipping, tax exception, etc. |
| Support for negotiated pricing (by customer, account, one-off pricing, etc) |
| Support for negotiated pricing (by customer, account, one-off pricing, etc) |
| Operational Features |
| Easy Store Management |
| Once installed, all operational store tasks can be performed via easy to use control panel (e.g. no need to know databases, etc) |
| Handles Back-Ordered Products |
| Does not require any special components on the server (Gateway COM objects may be needed) |
| You can configure products, prices, taxes, shipping, etc all from the administration site |
| SQL Database initialization script provided |
| Manually database installation by our deployment team |
| Customer Service Web Administration: Comprehensive administrative reports, including revenue trends & graphs, visitor trends & graphs, customer order percentages, affiliate revenue reports, tax reports, etc. You can also search for order by almost any customer record criteria to assist with customer support calls |
Customer & Order Reports, Compatible with Google Analytics -w- E-Commerce ROI Conversion tracking: (Third party tools)
- Easily integrate with your Google Analytics account
- Tax Reports by Month/State
- Total Customers by Date/Trend
- Customer to Purchase Stats (% of visitors that convert, etc)
|
| Built In Customer Mailing Manager: Send e-mails or HTML newsletters to registered customers. Design your newsletter in FrontPage or Dream Weaver and send to registered customers |
| Customer can define multiple billing/shipping addresses in address book and select only one address during checkout |
| Remember me option for returning users |
| Order History Pages: Customers can get their prior order histories, check order status, etc all online |
| Customer can view all of their prior orders |
| Administrators can edit customer profiles, delete customers & their address books, billing information, etc. |
| Administrator can edit/enter service notes visible by customer regarding order status, special notes, etc |
| Product Ratings & Reviews |
| Customers can review & rate products (if enabled) |
| Administrator can moderate product review comments |
| Profanity checking provided on product review comment entry |
| User Polls (find out what your customers are thinking!) |
| Security Features |
| PABP release fully tested in PCI compliant environment for VISA/MasterCard Certification |
| Supports SSL Encryption for secure ordering. Cart automatically switches into secure mode appropriately. Supports any brand SSL certificate. (Contact your hosting company for certificates). Dedicated SSL certificate required. |
| Medium Trust Hosted Servers fully supported |
| IP Address Tracking: For safety and auditing, IP addresses are logged (PABP) |
| AVS (Address Verification) reporting from gateways in all orders |
| Require periodic password changes (PABP) |
| Store Admin can lock out any customer account for security/fraud reasons (PABP) |
| Any order can be marked as fraud for later forensics (PABP) |
| CAPTCHA Image login protection (protects against automated BOT login attacks (PABP) |
| Comprehensive 1 Year Aged Read Only Security Log built into admin site. Viewable only by admin Super User. (PABP) |
| Give individual admin operations permissions to view full credit cards or not (PABP) |
| Allow Customers to individually select if they want their credit card information stored (overrides by store admin possible) (PABP) |
| Secured password protected Store Administrator Control Panel |
Independent Security Audits Performed. Assessment included checks for:
- Secure Coding Practices and Encryption
- Validating parameter length that could lead to a Buffer Overflow
- Various Buffer Overflows
- Cookie manipulation/Cookie Poisoning
- SQL Injections
- Cross Site Scripting Attacks
- Man In The Middle Attacks using a Web Proxy
- SSL Version Hacking
|
| Notification Features |
| Order receipts automatically e-mailed to customer |
| Customizable Receipt Formats: Predefined format and layout of your store receipts |
| E-mail notification sent to store Administrator when new order arrives |
| Cell-Phone SMS Messages sent to store Administrator when new order arrives. Stop wondering how your site is doing while you are at the gym, at lunch or on vacation...don't miss that big order with next-day shipping specified! You can even customize notifications with an order amount threshold, if you only want to be notified when an order exceeds a certain dollar amount (SMS Gateway account require) |
| "Order Has Shipped" e-mail notifications sent to customers with tracking numbers |
| "Order Has Download Items" e-mail notifications sent to customers for orders with download components. This e-mail can be sent on time of payment clearance or delayed |
| System Requirements |
| Databases Supported |
| Server Side Scripting Language |
| Web server |
| FAST SQL option on queries (increased db performance) |
| Support for SQL Server locale different than Web Server Locale (important for international sites on U.S. hosting company servers) |
| Support for non U.S. locales (e.g. en-GB, sv-SE, etc). Support for foreign date-time formats (non US locales) |
| Built in page and data caching (optional) |
| HB’s Specific Features |
| Various type of Third Party add-in modules available (calendars, event planners, CRM modules, document library modules, forum modules, etc |
